Our Privacy Guarantee

Trained and experienced Hospice staff and volunteers work with your healthcare team both in hospital and at home to ease suffering and improve the quality of living and dying. In the course of providing you with services, Hospice acquires and stores certain personal information. Hospice is committed to protecting the privacy of the personal information of its clients, volunteers, employees, members and other stakeholders. We adhere to all legislative requirements with respect to protecting privacy.

We do not rent, sell or trade our mailing lists. The information you provide will be used to deliver services and to keep you informed and up to date on the activities of Hospice, including programs, services, special events, funding needs, opportunities to volunteer or to give, open houses and more through periodic contacts.

Personal information gathered by our organization is kept in confidence and used to understand client needs and provide hospice palliative care services. Our staff and volunteers are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it is obtained.

Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. Both staff and volunteers are given privacy/confidentiality education sessions and required to sign a confidentiality form.

We also take measures to ensure the integrity if this information is maintained and stored properly. We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances.

We routinely offer individuals we deal with the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected and we regularly review our privacy practices and update our policies.

Questions, concerns or complaints relating to Hospice’s privacy policy on the treatment of personal information should be directed to Hospice Executive Director, Sandy Johnson – Call (506) 632-5723 or e-mail sjohnson@hospicesj.ca.